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Frequently Asked Questions

Q. 1 How do I track my orders?
Q. 2 What should I do if the Product I ordered has reached me in a damaged/defective condition?
Q. 3 I have placed an order? When will the items be delivered?
Q. 4 How Can I cancel my Order?
Q. 5 I have already sent the Payment for my Order?Have you received it?
   
Q. 1 How do I Track my Order?
Ans. You will be informed about your Order Status at every stage through an email. However, you can check the status of your orders by logging into the My Account Section and clicking on the particular order. If you are still not satisfied with the status, please Contact Customer Support.
 
Q. 2 What should I do if the Product I ordered has reached me in a damaged/defective condition?
Ans. We take utmost care to ensure that the items delivered to you are in a perfect condition. However, there is a remote possibility of the item being damaged during transit. In such cases, we will replace the item to you at No Extra Cost provided the request for replacement/return of item is made within 7 days of receiving the same.PneumaticDukaan Team will arrange the replacement / return of the item through our enabling partners. Kindly Contact Customer Support to intimate that the Product has reached you in a damaged/defective condition.
 
Q. 3 I have placed an order for a item? When will my items be delivered?
Ans. All Orders from PneumaticDukaan are delivered within 7 working days of placing the order. However delivery is not attempted on Sundays and Public Holidays since there are no courier services available on these days.
 
Q. 4 How can I cancel my Order?
Ans. pneumaticonline.com reserves all rights for Order Cancellation. In case you want to Cancel the Order you need to give the reference of your Order Number to customer support. However, if you have requested for Order Cancellation, charges applicable will be:flat 5% of the Product Price.
 
Q. 5 I have already sent the payment for my order. Have you received it?
Ans. Once we receive the Cheque / DD, a confirmation email will be sent to your registered email address. Incase you have not received the email, kindly let us know the courier and proof of delivery of the Cheque/ DD and our Customer Support Team will get back to you on the same.
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